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Purchasing related scripts & softwares
Hesk is a PHP helpdesk software that runs with a MySQL database. It allows you to setup a ticket based support system (helpdesk) for your website. Your customers are able to submit support tickets and the staff has a nice web based interface to reply to and manage tickets. Features include multiple staff logins, categories, powerful ticket search functions, file attachments, custom fields, canned responses, easy-to-use web interface and more. You can completely customize the look of Hesk by editing header, footer and style files! Hesk has been translated to various languages and can be easily translated to your language simply by editing one language file.
Free Help Desk Software by Help Desk Reloaded. Free web based PHP helpdesk software using a MySql database. This Help Desk Customer Support Web App is being used by profit and non-profit organizations globally. The Help Desk Software has been tested extensively on WinNT, Apple OS X Server, FreeBSD and Linux. End users create support tickets, help desk managers and technicians then login to the help desk and enter resolutions or search threw past calls. This free Help Desk Package includes an automatic install script minimizing your need to deal with MySQL directly. We have just added new sorting features to the help desk, and also the next page feature to help reduce clutter. Now with Email Notification support, and a better design interface. We with support for web hosting using DB Prefixing. The help desk also includes invoicing. We have also just recently updated the software, so check our web site often for updates and new features added to this exciting free project.
Trellis Desk is a user-friendly, clean, but powerful help desk system. It has many features, including custom department / profile fields, rich text editor support, ACP permissions, department permissions, escalation control, RSS feeds, statistics, advanced logging, email piping, guest ticketing, canned replies, custom pages, API / module support and much more. Knowledge Base categories and departments make it easier to find content. Email piping allows support / ticket management all through email. You can also use the skin and language manager, to customize the look & feel of Trellis Desk to fit your website.
QuickTicket is a powerful, scalable and fully customizable trouble ticket management system for your web site. It support several databases :
MySQL, SQL Server, PostgreSQL, MS-Access via odbc, Informix or DB2.
ViArt HelpDesk is a PHP software solution devoted to making relationships between customers and webmasters as smooth as possible. The HelpDesk support system facilitates the whole process of ticket managing: users can easily track all incoming support requests (requests are coming via emails or web-site form), view ticket history and even use predefined replies. The system supports both multiple departments and managers, enabling users to re-assign certain requests to managers responsible.
This 100% web-based helpdesk solution is a comprehensive ticket and email management engine that ensures seamless management between webmasters and their end-users. Free version of the Viart Helpdesk is available to download. Viart also advocate a 30-day money back guarantee.
Developed to help support Fast Track customers, our application is being used by several businesses around the world. The professional version includes a 1yr warranty with full access to technical support by phone or email, a better user administration center, multiple language support, and much more. The FREE version has a few of the same features as the professional version and does not include a warranty.
eTicket is an electronic (open source) support ticket system based on osTicket, that can receive tickets via email (pop3 or pipe) and a web-based form, as well as manage them using a web interface, with many new features and bug fixes.
This is very basic ticket system. No frills. FreeTicket allows you to easily manage incoming messages from your customers in a clean web based forum. A web based system keeps you from having to worry about your customers messages getting stuck in your spam filter and allows you to read and respond to current and past messages from anywhere on any computer.
EasyTS is a simple to use interface to manage your client e-mail messages. From one interface you can view all of the current messages your clients have
sent you, reply to them, and keep track of the entire correspondence. EasyTS
supports multiple users so you can have several people processing your client
e-mail messages at once. Your clients will be able to use their normal e-mail
programs to contact you, and won't have to create a special account through
a web-based interface to correspond with you.
DanPHPSupport is a PHP-based support ticket system. It is designed to be easy to use, yet provide all the good features to make the average user happy. It has a support ticket system, as well as a Knowledgebase (where you can enter common questions into a searchable database). It also includes support for canned responses, multiple ticket categories, definable severities, user management, unlimited administrators, and more! There's also a BBCode editor for formatting posts, and a rich text area for editing Knowledgebase articles!
Most of the current free support ticket software is bad quality with problems such as limited features and major security holes. DanPHPSupport will eventually change all this
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