Escon LiveHelp is instant messaging applications designed specifically to provide online assistance to users of a web site. The software enables the administrator or webmaster of a web site to receive and respond to text communication from multiple users of the web site.
LiveHelp allows the users to be queued, so that one member of staff can deal with a customer and then automatically move on to the next customer.
Main feature list includes:
- Easy Integration with Your Web Site, - Manage Multiple Chats Simultaneously, - Call Transfer, - Operator to Operator Chats,
- Chat Transcripts, - Search chat archive, - Chat icon and Visitor message Customization,
- Visitor list and navigation history,
- IP Resolution
- "Party is typing" notification, - Appear offline
Your customers are just a click away from a live chat. When a visitor has a question, it can now be answered within seconds by a live chat with a live person, no download or software needed but a web browser.
